We want to enjoy our life. We want to enjoy the things we do. We want to enjoy our experiences. So do our customers.
Our customers want to enjoy our products and services. Our customers want to enjoy the experience of acquiring our products and services. Our customers want to enjoy and have fun with what they buy from us and tell their friends about it.
Customer Experience Top 7
1. Treat your customers with respect
2. Be nice
3. Find out what your clients don’t like about what you do & make it better
4. Make sure that everyone in your company is an expert in their field
5. Allow your customers to do what they want done easily
6. Create experiences that are fun and innovative
7. Make it easy for your customers to give you feedback
Customer Experience Nightmares
- To find anything at Ikea while walking around their showroom maze
- To cancel AOL’s service
- To find the right and inexpensive service with a cable company