WELCOME TO THE BIG SHIFT PODCAST!

The Big Shift is a podcast, a community, and a movement. It is our aim to help those who want to make a difference, have success in carrying out their mission. The goal of our podcast is to inspire heart-centered entrepreneurs to create their dream business, do what they love, and make the world a better place in the process.

We will help you get there by sharing with you the best marketing, sales/enrollment and mindset practices known to humankind today… All of these practices are tested and come from the people who are the very best at utilizing and teaching them. These will be some of the most extraordinary people on this planet. Get ready for your Big Shift!


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Nightmares to Dreams

September 29 by Leave a Comment

We want to enjoy our life. We want to enjoy the things we do. We want to enjoy our experiences. So do our customers.

Our customers want to enjoy our products and services. Our customers want to enjoy the experience of acquiring our products and services. Our customers want to enjoy and have fun with what they buy from us and tell their friends about it.

What can we do increase this enjoyment for our customers?
What little improvement can we implement today that will allow our customers to enjoy their experience with our business?

Customer Experience Top 7
1. Treat your customers with respect
2. Be nice
3. Find out what your clients don’t like about what you do & make it better
4. Make sure that everyone in your company is an expert in their field
5. Allow your customers to do what they want done easily
6. Create experiences that are fun and innovative
7. Make it easy for your customers to give you feedback

Customer Experience Nightmares

  • To find anything at Ikea while walking around their showroom maze
  • To cancel AOL’s service
  • To find the right and inexpensive service with a cable company
What are your clients’ nightmares in your industry?
How can you turn their nightmares into dream experiences?
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Filed Under: Customer Experience

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