I got my sixth flat tire this year. Don’t ask. It’s a mystery that I can’t seem to solve. Today I didn’t mind.
My tow truck driver/owner, John Reyes, was a treat. He was professional, personable and actually asked me questions. It was shocking to have a stranger be genuinely interested in my life and my experiences. The power of a simple question and the power of caring about another human being is what endeared me to him. I am now a loyal customer. I do hope I won’t need John’s services, but I will use him when I am in need and will tell everyone I know about the pleasant experience I had with him.
Sometimes being nice is the only differentiation your business needs for success.
BTW, John Reyes from Reyes Towing & Transporting is located in Daly City, California and can be reached at 650-271-5832.